Privacy Statement

Originally published: 4 February 2015 · Last updated: 24 May 2018 · Reviewed: November 2025

We are committed to protecting the personal data you provide and to being transparent about how we process it. This single privacy statement applies to every platform and service operated by Stayci Serviced Apartments.

Below you will find a detailed overview of the information we collect, the reasons we use it, and the safeguards in place to respect your privacy.

Personal data we collect

Stayci Serviced Apartments processes personal data you actively share with us and information generated when you use our services. Depending on how you interact with us, we may collect:

• Identity details such as your name, gender, title, and nationality.
• Contact information including your email address, telephone number, postal address, and company details.
• Booking and payment data covering arrival and departure dates, fellow guests, preferences, invoice information, and payment method.
• Communications you send via email, forms, or telephone as part of your reservation or stay.
• Usage data such as anonymised IP address, location approximations, device type, browser information, referring pages, and activity across our websites recorded via analytics tools.

Sensitive data and minors

Our services are not intended for people younger than 16 years old. We do not knowingly collect information about minors without parental consent. If you believe we have gathered data from a minor without permission, please contact us at info@stayci.com so we can remove it.

Why we use your personal data

We process personal data to deliver our hospitality services and to tailor your experience. Typical purposes include:

• Handling reservations, payments, and pre-arrival verification.
• Informing you about service updates, operational changes, or disruptions relevant to your stay.
• Delivering goods or services related to your booking and communicating essential trip information.
• Sending stay-related updates, destination tips, and offers when they support or enhance your trip.
• Requesting post-stay reviews to help us improve our apartments and guest support.
• Analysing on-site behaviour to optimise our website performance and align our offering with guest preferences.

When we have obtained your consent, we may also contact you with tailored promotions or newsletters that match your interests.

How long we retain personal data

After your stay we maintain a guest profile so that returning visitors receive the best possible service aligned with their preferences. Statutory obligations also require us to store some records, such as invoices, for up to seven years. Where consent is the legal basis, we stop processing once you withdraw that consent.

Sharing your data with third parties

We will never sell your personal information. We only disclose data to trusted partners when it is necessary to execute our agreement with you or to meet legal requirements. Every supplier that processes data on our behalf signs a processor agreement to ensure an equivalent level of security and confidentiality.

Cookies and similar technologies

Stayci Serviced Apartments uses functional, analytical, and marketing cookies. These files keep the website running smoothly, remember your preferred settings, and help us refresh or optimise content. We also use them to tailor offers that may be relevant to you.

You can manage or delete cookies through your browser settings. For guidance, visit resources such as allaboutcookies.org or consult the help section in Internet Explorer, Safari, Firefox, or Chrome.

Third-party cookies we use

• Google Analytics
• Google Ads
• Facebook
• Hotjar

These services help us understand how long visitors stay on our website, which regions they come from, and how they interact with our pages so we can continually improve the experience.

How we protect your data

We take appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, unwanted disclosure, or unauthorised alteration of your data. If you believe your data is not adequately secured, please let us know via info@stayci.com.

Access, correction, or deletion requests

If you have questions about how your personal information is used—or if you wish to access, correct, transfer, or delete your data—contact us via info@stayci.com or call +31 70 331 61 91.

Updates to this statement

Stayci Serviced Apartments may amend this privacy statement from time to time. Please visit this page regularly so you always know how we protect your information.

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